Shipping policy

Delivery Issues

Once your order leaves our warehouse, it will be handled by the courier or delivery provider shown in your tracking information.

If your parcel is delayed, please first check the tracking link sent with your shipping confirmation. The tracking page will usually show the latest delivery updates and any instructions from the courier.

If your parcel appears to be lost, significantly delayed, damaged in transit, or marked as delivered but you have not received it, please contact us at support@cleanpost.co.nz with your order number and tracking number.

We will work with the courier to investigate and help resolve the issue. Where required by New Zealand consumer law, we will provide an appropriate remedy.

Please contact us as soon as reasonably possible if there is a delivery problem, so we can raise it with the courier promptly.