Shipping policy
Shipping
We deliver anywhere in New Zealand. We don't ship overseas at the moment.
Free shipping
Orders of $60 or more get free shipping, North and South Island, including rural. The free option is selected automatically at checkout.
Shipping rates (orders under $60)
- Urban North and South Island: $5.90 to $9.99, depending on parcel size.
- Rural: $10.20 to $14.60, depending on parcel size and island.
The exact price is shown at checkout before you pay.
When it ships
We pack the previous day's orders every working day morning at our Papamoa warehouse and send them with NZ Post. Orders are always sent within 2 working days.
Delivery times
Most parcels arrive the next working day after they're sent, and nearly all within 1 to 3 working days. Rural deliveries can take a little longer. Delivery times are estimates and can be affected by courier delays.
Tracking
You'll get an email with a tracking link once your order is on its way.
Pick up
You're welcome to pick up your order from Unit 8/11 Ashley Place, Papamoa, between 10am and 3pm, Monday to Friday.
Subscriptions
Never Run Out subscription orders use the same shipping rates, so they're free on $60 or more.
Delivery Issues
Once your order leaves our warehouse, it will be handled by the courier or delivery provider shown in your tracking information.
If your parcel is delayed, please first check the tracking link sent with your shipping confirmation. The tracking page will usually show the latest delivery updates and any instructions from the courier.
If your parcel appears to be lost, significantly delayed, damaged in transit, or marked as delivered but you have not received it, please contact us at support@cleanpost.co.nz with your order number and tracking number.
We will work with the courier to investigate and help resolve the issue. Where required by New Zealand consumer law, we will provide an appropriate remedy.
Please contact us as soon as reasonably possible if there is a delivery problem, so we can raise it with the courier promptly.