Privacy policy

Privacy Policy

Last updated: 6 July 2026

CleanPost is operated by Naked Glass Limited T/A CleanPost. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us, subscribe to marketing, purchase a subscription, or otherwise interact with us.

We are based in New Zealand and handle personal information in accordance with the Privacy Act 2020 and other applicable privacy, consumer and electronic messaging laws.

Personal information we collect

We may collect personal information you provide to us, including:

  • your name, email address, phone number, billing address and delivery address;
  • order details, purchase history, returns, refunds and customer support records;
  • account details, preferences and subscription information, if you create an account or purchase a subscription;
  • communications you send to us, including emails, messages, reviews or support requests; and
  • marketing preferences, such as whether you have subscribed to or unsubscribed from emails or SMS messages.

When you make a payment, your payment information is processed securely by Shopify and its payment providers. We do not ordinarily store your full credit card or debit card details.

We may also automatically collect technical and usage information when you use our website, including your IP address, device information, browser type, pages viewed, products viewed, items added to cart, referral source and interactions with our website.

How we collect personal information

We collect personal information:

  • directly from you when you place an order, create an account, contact us, subscribe to marketing or use our website;
  • automatically through cookies, pixels and similar technologies;
  • from Shopify and other service providers that help us operate our store;
  • from Dazz or related businesses where customer details, order history or marketing preferences are transferred to CleanPost as part of a brand, store, product range or business migration;
  • from subscription, recurring billing or customer account apps that help us manage subscriptions, delivery schedules and customer preferences; and
  • from delivery, payment, analytics, advertising or customer support providers where necessary to operate our business.

How we use personal information

We use personal information to:

  • process, fulfil and deliver orders;
  • process payments, refunds, returns and exchanges;
  • manage customer accounts, subscriptions and customer support;
  • manage subscriptions, recurring orders, subscription discounts, billing reminders, delivery frequency and cancellation requests;
  • communicate with you about orders, products, questions or complaints;
  • communicate with Dazz customers about the Dazz range, the move to CleanPost, and related CleanPost cleaning products where permitted by law and their marketing preferences;
  • send marketing communications where permitted by law and your preferences;
  • improve our website, products, customer experience and business operations;
  • detect, prevent and respond to fraud, security issues or misuse of our website;
  • comply with legal, tax, accounting and regulatory obligations; and
  • enforce our terms, policies and legal rights.

Marketing

If you subscribe to marketing communications, we may send you emails, SMS messages or other promotional communications about CleanPost products, Dazz products, offers and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. You can opt out of SMS marketing by following the instructions in the message. Even if you unsubscribe from marketing, we may still send you non-marketing messages about your orders, account, returns, refunds, subscriptions or other service matters.

Dazz customer information

Dazz has moved in with CleanPost. If you previously bought from Dazz, subscribed to Dazz emails, or otherwise interacted with Dazz, we may have received your contact details, order information and marketing preferences so we can continue providing Dazz products and related customer support through CleanPost.

We use this information to let you know about the Dazz range, manage customer support, honour your marketing preferences, and make Dazz products available through CleanPost. You can unsubscribe from marketing at any time using the unsubscribe link in our emails or by contacting us at support@cleanpost.co.nz.

Cookies and analytics

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website activity, improve our services and support advertising or marketing activity.

Some cookies are necessary for the website to function. Others may help us understand how customers use the website or show relevant advertising. You can manage cookies through your browser settings, but some website features may not work properly if cookies are disabled.

Who we share personal information with

We may share personal information with trusted third parties where reasonably necessary to operate our store and provide our services, including:

  • Shopify, which hosts and powers our online store;
  • payment processors and fraud-prevention providers;
  • shipping, courier and fulfilment providers;
  • subscription and recurring billing providers that help us manage subscription orders, payment schedules, delivery preferences and cancellation requests;
  • email, SMS, customer support and marketing platforms;
  • analytics, advertising and website performance providers;
  • professional advisers, including accountants, lawyers or insurers;
  • government, regulatory or law enforcement agencies where required or permitted by law; and
  • another party if our business is sold, merged, restructured or transferred.

We do not sell your personal information in the ordinary meaning of that phrase.

Shopify

Our store is powered by Shopify. Shopify collects and processes personal information to provide ecommerce services to us and to you, including checkout, payment processing, fraud prevention, hosting, analytics and store functionality.

Information you provide through our store may be shared with Shopify and processed in New Zealand or overseas. Shopify may also process some information as an independent controller for its own purposes, as described in Shopify’s privacy information.

You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy and https://privacy.shopify.com.

Overseas disclosure

Some of our service providers, including Shopify and other technology providers, may store or process personal information outside New Zealand.

Where we disclose personal information overseas, we take reasonable steps to ensure the information is protected in a way that is consistent with New Zealand privacy requirements, or we otherwise disclose it where permitted by the Privacy Act 2020.

How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage orders, comply with legal and tax obligations, resolve disputes, prevent fraud and maintain business records.

When personal information is no longer reasonably required, we will delete it or de-identify it where practicable.

How we protect personal information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction.

No method of transmission or storage is completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner where required by law.

Your privacy rights

You have the right to request access to personal information we hold about you and to ask us to correct it if you believe it is wrong, incomplete or misleading.

You may also contact us to ask questions, make a privacy request, withdraw consent where applicable, or complain about how we have handled your personal information.

We may need to verify your identity before responding to a privacy request.

Children’s privacy

Our website and products are not intended for use by children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Third-party links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information to them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal obligations or privacy practices. The updated version will be posted on this page with a new “Last updated” date.

Contact us

For privacy questions, requests or complaints, contact:

CleanPost
Naked Glass Limited T/A CleanPost
8/11 Ashley Place
Papamoa, BOP
Tauranga 3118
New Zealand
Email: support@cleanpost.co.nz
Phone: +64 22 646 5561

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner at https://www.privacy.org.nz.