Refund policy
Return and Refund Policy
Last updated: 6 July 2026
30-Day Satisfaction Guarantee
Selected CleanPost products are covered by our 30-Day Satisfaction Guarantee. This guarantee applies only where it is clearly displayed on the product page at the time of purchase.
You may try an eligible product and request a return within 30 days of receiving it if you are not satisfied with its performance.
To qualify:
- the product must have been used only as reasonably necessary to try and assess it;
- for liquid, powder or other consumable products, at least 90% of the original contents must remain;
- reusable products must not be damaged, excessively worn, altered or misused;
- all supplied parts and accessories must be returned;
- the product must be returned in its original packaging where reasonably possible; and
- you must provide your order number, receipt or another reasonable form of proof of purchase.
To request a return, email support@cleanpost.co.nz before sending anything back. Please include your order number and a brief explanation of why the product did not meet your expectations.
Unless the product is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning it. Original shipping charges are not ordinarily refundable under the Satisfaction Guarantee.
The guarantee applies to reasonable household trials only. We may decline claims involving substantial consumption, deliberate damage, misuse, bulk or commercial use, repeated claims suggesting abuse of the guarantee, or products that are not identified as eligible.
Approved claims will be refunded to the original payment method after we receive and assess the returned product.
Other change-of-mind returns
For products not covered by the 30-Day Satisfaction Guarantee, we may accept a change-of-mind return requested within 30 days of delivery where the product is unused, unopened, in its original packaging and in a resalable condition.
Change-of-mind returns must be approved before being sent back. Return shipping and original delivery charges are the customer’s responsibility unless we agree otherwise.
Faulty, damaged or incorrect products
Please inspect your order after delivery and contact us as soon as reasonably possible if:
- a product is faulty or damaged;
- you received the wrong product;
- something is missing from your order; or
- the product does not match its description.
Email support@cleanpost.co.nz with your order number and, where possible, photographs showing the issue.
We will assess the problem and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993.
Depending on the nature of the issue, this may include a repair, replacement, refund or another remedy required by law. For serious faults, you may be entitled to reject the product and choose between a refund or replacement.
Where a product is faulty, damaged in transit or incorrectly supplied, CleanPost will cover reasonable return-delivery costs or provide an appropriate return method.
The 30-day Satisfaction Guarantee and any change-of-mind return period do not limit your rights in relation to faulty or non-compliant products.
Products not eligible for change-of-mind returns
We do not ordinarily accept change-of-mind returns for:
- products that have been opened or used, unless they are covered by the 30-Day Satisfaction Guarantee;
- cleaning products, consumables or personal-care products where packaging or seals have been opened, unless they are covered by the 30-Day Satisfaction Guarantee;
- products damaged after delivery;
- personalised or specially ordered products;
- gift cards;
- clearance or final-sale products; or
- products that cannot safely or hygienically be resold.
These exclusions apply only to change-of-mind returns. They do not limit your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a guarantee under New Zealand consumer law.
Exchanges
We do not ordinarily process direct exchanges for change-of-mind returns.
The quickest option is to return the eligible product and place a new order for the product you would prefer.
Where a product is faulty or incorrectly supplied, we may provide a replacement as part of the available remedy.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been accepted.
Approved refunds will be returned to the original payment method. The refund will generally equal the amount actually paid for the returned product, less any non-refundable shipping costs that apply to a change-of-mind return or Satisfaction Guarantee claim.
We will process approved refunds promptly, but your bank or payment provider may take additional time to display the funds in your account.
We will not require you to accept store credit where New Zealand law entitles you to a monetary refund.
Consumer rights
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.
Contact us
For returns, refunds or questions about this policy, contact:
CleanPost
Naked Glass Limited
Email: support@cleanpost.co.nz